Conversations

Everything about our help desk messaging platform which allows you to communicate with your customers across channels.

5 articles in this collection

Written by Derek Myers and Charlie Patel

Setting up Conversations

Preventing outgoing emails from going to spam folder

When you setup Conversations, you can enter any from email address, however in order to achieve email deliverability and to ensure that your emails do not go into the spam folder for your customers you need to…

Written by Derek Myers

Last updated 5 years ago

Setting Up Email Forwarding to UserDeck

This guide explains how to forward emails from your existing email account to UserDeck, allowing you to manage all customer conversations in one place.1. Locate Your UserDeck Forwarding Address: Log in to UserD…

Written by Charlie Patel

Last updated 1 month ago

Setting Up Outgoing Email in UserDeck

UserDeck offers flexible options for sending outgoing emails to your customers. You can use UserDeck's built-in email system, connect your Gmail account, or configure your own custom SMTP server for a more cust…

Written by Charlie Patel

Last updated 1 month ago

DMARC Guide for UserDeck

This guide explains how to set up DMARC (Domain-based Message Authentication, Reporting & Conformance) for your domain in conjunction with UserDeck, enhancing your email security and deliverability. DMARC b…

Written by Charlie Patel

Last updated 1 month ago

Frequently Asked Questions

Where does the social profile info come from?

You may have noticed that when you enter a conversation on the customer profile/sidebar you see information on customers you haven't provided. UserDeck pulls in data from a 3rd party called FullContact to bring…

Written by Derek Myers

Last updated 5 years ago