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Conversations

Everything about our help desk messaging platform which allows you to communicate with your customers across channels.

Derek Myers avatar Charlie Patel avatar
2 articles in this collection
Written by Derek Myers and Charlie Patel
Setting up Conversations

Preventing outgoing emails from going to spam folder

When you setup Conversations, you can enter any from email address, however in order to achieve email deliverability and to ensure that your emails do not go into the spam folder for your customers you need to…

Derek Myers avatar
Written by Derek Myers
Last updated 4 years ago
Frequently Asked Questions

Where does the social profile info come from?

You may have noticed that when you enter a conversation on the customer profile/sidebar you see information on customers you haven't provided. UserDeck pulls in data from a 3rd party called FullContact to bring…

Derek Myers avatar
Written by Derek Myers
Last updated 4 years ago