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Setting Up Email Forwarding to UserDeck

Charlie Patel avatar
Written by Charlie Patel
Last updated 1 month ago

This guide explains how to forward emails from your existing email account to UserDeck, allowing you to manage all customer conversations in one place.

1. Locate Your UserDeck Forwarding Address:

  • Log in to UserDeck.
  • Go to Settings > Conversations.
  • Find the Mailbox Forwarding Address. It will look similar to: your-mailbox.random-strings@mail.userdeck.com
  • Copy this address.

2. Configure Forwarding in Your Email Provider:

Follow the instructions below for your specific email provider, substituting the UserDeck forwarding address you copied in Step 1.

Gmail:

  1. Settings > See all settings > Forwarding and POP/IMAP > Add a forwarding address.
  2. Paste the UserDeck address.
  3. Verify the forwarding address via the link sent to it.
  4. Choose forwarding options (forward all, or create filters).

Yahoo Mail:

  1. Settings > More Settings > Mailboxes.
  2. Select the desired mailbox.
  3. Find the "Forwarding" section.
  4. Paste the UserDeck address and save.

Outlook/Hotmail:

  1. Settings > View all Outlook settings > Mail > Forwarding.
  2. Paste the UserDeck address.
  3. Choose whether to keep a copy of forwarded messages.
  4. Click "Start forwarding."

AOL Mail:

  1. Options > Mail Settings.
  2. Find the "Forwarding" option.
  3. Paste the UserDeck address and save.

iCloud Mail:

  1. Settings > Rules > Add Rule.
  2. Set condition: "If a message arrives."
  3. Set action: "Forward the message" to the UserDeck address.
  4. Save the rule.

Other Providers (GMX, Mail.com, Zoho, Yandex, etc.):

The process is similar. Look for "Forwarding," "Filters," or "Mail Rules" in your email settings. Paste the UserDeck address and save.

3. Test the Forwarding:

Send a test email to your support email address. Verify that it appears in your UserDeck account.

Troubleshooting:

  • Verification: Ensure you complete any verification steps from your email provider.
  • Filters: If you only want specific emails forwarded, set up filters in your email account.
  • Check UserDeck: Confirm the email arrives in your UserDeck mailbox.

By following these instructions, you can successfully forward emails to UserDeck and manage all your customer support interactions efficiently.

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