New Conversation

Everything about our help desk messaging platform, which allows you to communicate with your customers across channels.

5 articles in this collection

Written by Charlie Patel

Setting up Conversations

How to Manage Team Member Permissions for Conversations

After setting up your email in the app, you can assign specific permissions to each team member.Step 1: Go to Conversation SettingsNavigate to the Conversation Settings, then click on the Permissions tab.Step 2…

Written by Charlie Patel

Last updated 4 days ago

How to Create a Mailbox

To create a new mailbox, follow these steps:Go to Conversation SettingsNavigate to the Conversation Settings section of your dashboard.Click “Create New Mailbox”Hit the Create New Mailbox button to start the se…

Written by Charlie Patel

Last updated 1 week ago

How to Set Up "Messaging From"

After setting up your email in the app, you can customize how your messages appear to recipients.Step 1: Go to Conversation SettingsNavigate to the Conversation Settings, then open the Messaging tab.Step 2: Cho…

Written by Charlie Patel

Last updated 4 days ago

How to Set Up Canned Responses

What Are Canned Responses?Canned responses are pre-written replies that help you respond quickly to common questions or messages.Getting StartedOnce you’ve set up your email in the app, follow these steps to cr…

Written by Charlie Patel

Last updated 4 days ago

How to Set Up Outgoing Email

OverviewUserDeck offers flexible options for sending outgoing emails to your customers. You can:Option 1: UserDeck’s built-in mail server - Option 2: Connect your Gmail account - Option 3: Configure your custom…

Written by Charlie Patel

Last updated 1 day ago