How to Create a Mailbox

To create a new mailbox, follow these steps:

1. Go to Conversation Settings
   Navigate to the Conversation Settings section of your dashboard.

2. Click “Create New Mailbox”
   Hit the Create New Mailbox button to start the setup process.

3. Enter Mailbox Details
   Provide the following information:

   • Mailbox Name

   • Mailbox Address

   • Assign Users who should have access to this mailbox

4. Copy the Mailbox Forwarding Address
   Once you've entered the basic info, UserDeck will provide a forwarding address. Copy this address — you’ll need it in the next step.

5. Verify Your Email
   After copying your forwarding address, you’ll see a verification screen. Follow the prompts to verify your email address.

6. Set Up Email Forwarding
   Now it's time to set up email forwarding from your email provider to the UserDeck forwarding address.
   Click the “Set Up Email Forwarding” link for step-by-step instructions specific to your provider (e.g., Gmail, Outlook, etc.).

7. Set Up Outgoing Email
   Once forwarding is configured, the final step is to set up outgoing email.

   
   Refer to our Outgoing Email Setup Guide to complete the process.

By completing these steps, your mailbox will be fully functional and ready to send and receive emails within UserDeck.
Need help? Contact our support team — we're happy to assist.