Adding an article

Creating an Article

Articles are the core of your knowledge base. They allow customers to find answers on their own, saving your team from answering repeat questions. Keep explanations clear and straightforward. Common formats include how-to guides and step-by-step tutorials — but feel free to use the tone and structure that fits your brand.

Getting Started

1. Navigate to the Collection where you want the article to live.

Creating an Uncategorized Article

To create an article without assigning it to a sub-collection:

1. Click the Add Article button in the collection view.

2. Start writing your article content.

3. You can assign it to a sub-collection later if needed.

Creating a Categorized Article

To create an article inside a specific sub-collection:

1. Go to the desired sub-collection in your collection list.

2. Click the Add Article button within that sub-collection.

3. Start writing your article.

Saving Your Work as a Draft

If you're not ready to publish:

1. Click Save Draft.

2. The article will be saved privately, allowing you to return and edit it anytime.

Publishing Your Article

When the article is complete:

1. Click Publish.

2. Your article will be publicly visible across your knowledge base.