Preventing outgoing emails from going to spam folder

Setting Up SPF for Email Deliverability in Conversations

When setting up Conversations, you can use any “From” email address. However, to ensure your emails are successfully delivered and not marked as spam, you need to configure your domain’s DNS settings to authorize UserDeck to send emails on your behalf.

This is done by adding an SPF (Sender Policy Framework) record to your domain.

Steps to Add an SPF Record

1. Log in to your domain registrar’s website
   (e.g., GoDaddy, Namecheap, Google Domains, etc.)

2. Navigate to the DNS settings for your domain.

3. Add a new DNS record:

   • Type: TXT

   • Host/Name: @ (or leave blank, depending on your registrar)

   • Value:

     ini

     CopyEdit

     v=spf1 include:mail.userdeck.com ~all

4. Save the DNS record.

If You Already Have an SPF Record

If you already use an SPF record (e.g., for Gmail or G Suite), you don’t need to remove it.
Instead, add include:mail.userdeck.com to your existing SPF string.

Example:

makefile

CopyEdit

v=spf1 include:_spf.google.com include:mail.userdeck.com ~all

Final Note

DNS changes may take up to 24 hours to propagate, though they typically update sooner.
Once complete, UserDeck will be authorized to send emails on your behalf, improving deliverability and reducing the chance of your messages being flagged as spam.

Need help? Contact our support team — we're happy to assist.