What is a Knowledge Base?
A Knowledge Base is a centralized system for managing and publishing help content such as articles, tutorials, FAQs, and product documentation. It enables your team to support customers efficiently by making answers and guides easily accessible.
If you’re managing multiple brands, products, or services, you can create multiple Knowledge Bases under the same account — ideal for agencies, product suites, or multilingual support.
How to Create a Knowledge Base
Follow these steps to set up a new Knowledge Base:
Go to the Knowledge Base section
From your control panel, navigate to the Knowledge Base tab in the sidebar.Click “Add Knowledge Base”
This button will prompt a setup modal or page.Fill in the details
Title – A short, clear name for your knowledge base (e.g., MyProduct Help Center)
Description – A brief summary of what this knowledge base covers (optional, but recommended for internal clarity).
Save your Knowledge Base
Once saved, it will appear in the top navigation bar.
Switching Between Knowledge Bases
If you manage more than one Knowledge Base:
Use the dropdown menu in the top navigation bar to switch between them.
Each Knowledge Base is isolated in terms of articles, categories, and settings — perfect for clean separation of content.